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Health and safety protocols
FACILITY PROTOCOL
- Indications, signs and social distancing measures
- Common areas are cleaned and disinfected with the regularity, protocols and products established by the health recommendations
- Rooms are cleaned and disinfected daily
- Linen is sanitised in common areas and in rooms, as is the kitchenware
- Hand sanitiser dispensers in common areas
- We have removed all stationary items
- Pool water hygiene levels are controlled regularly. Hammocks and sun terrace are disinfected regularly, and distancing measures apply
- Prevention protocols apply to the maintenance and control of water circuits and cooling systems
- Limited access to pool and reduced opening hours, guests must book a time slot in advance
CLIENT PROTOCOL
- Space redistribution in common areas to ensure safety distance is maintained
- Signs and social distancing measures as well as recommendations
- Hand sanitiser dispensers
- Laser thermometers
STAFF PROTOCOL
- Staff will receive specialised training in hygiene measures
- Customer service areas are regularly cleaned and disinfected
- Personal protective equipment recommended to each department
- Medical check-ups and access control specific to staff
- Social distancing measures
CATERING PROTOCOL
- Safety protocols apply when receiving deliveries from suppliers
- Food handling protocols and control, applying all recommended safety measures
- Limited access to the restaurant and bar. Tables are kept apart
- Signs indicate in which direction guests should move
- Buffet service is replaced with individual service
- QR code menus available to guests
- Furniture, linen and kitchenware are disinfected regularly