Important information: New admission protocol

Health and cleanliness protocols

Installation protocols

• Indicators, signage and social distance measures
• Cleaning and disinfection of common areas following sanitary recommendations in terms of frequency, protocols and products.
• Daily cleaning and disinfecting of the rooms
• Sanitisation of textiles in common areas and rooms as well as kitchenware and utensils.
• Dispensers for hand sanitising gel in common areas
• Disposal of stationery and commonly used objects in this format
• Control of hygienic water levels in swimming pools. Spacing and disinfection of sunbeds and solariums.
• Protocols for prevention, maintenance and control in water and cooling circuits.
• Limited capacity and opening hours in swimming pools with prior reservation of a time slot.

CLIENT PROTOCOLS

• Redistribution of space in common areas to ensure safety distance
• Signage and social distancing measures and recommendations
• Hydroalcoholic gel dispensers
• Laser temperature control

EMPLOYEE PROTOCOLS

• Specific training in hygiene measures for employees
• Cleaning and disinfection review protocols for client areas
• Personal protective equipment recommended in each department
• Medical checks and specific access controls for personnel
• Social distancing measures

RESTORATION PROTOCOLS

• Security protocols for supply delivery processes from suppliers
• Protocols and control of food handling taking all recommended safety measures.
• Capacity limitation in Restaurant and Bar by increasing the distance between tables.
• Traffic direction signalling
• Replacement of buffet service by personalised service
• Replacement of buffet service by personalised service
• Disinfection of furniture, textiles and household goods